I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund, I was met with dismissive responses like “we already informed you”, instead of genuine support or accountability.
Despite messaging the seller multiple times, no one took responsibility, and I was left completely in the dark. They used vague excuses about taxes and customs to justify why the product didn’t reach me, yet still refused to provide any refund or resolution.
My money is gone, and the lack of customer service is appalling. A platform as large as Alibaba should take customer satisfaction seriously, but clearly, they don’t. I demand a full refund of my ₺2680, and I urge Alibaba to step in, hold sellers accountable, and protect buyers from this kind of mistreatment.
I will not use the platform again unless my issue is resolved, and I strongly advise others to be cautious when ordering through Alibaba—especially with sellers who avoid responsibility.
I ordered a product from AliExpress, but what I received was completely different from what was listed—and the quality is also far below expectations. When I tried to reach out for support, the seller kept replying with vague responses like “not understood”, avoiding any real solution. The bigger i...
I purchased a product from AliExpress that turned out to be defective and did not have the promised features. Despite paying 410 ₺ in customs fees to receive it, the seller and AliExpress failed to provide a proper return process, which should have been free. The seller intentionally delayed the ret...
I canceled my order on AliExpress within just two hours on the same day I placed it. Yet, incredibly, my refund still hasn't appeared in my account! I've been waiting patiently for days, expecting my money back, but AliExpress keeps ignoring this issue. It's unacceptable for them to hold onto my ₺ f...
I ordered a pair of shoes from the Luxury brand shoes seller on Alibaba.com and paid a total of $260, including an extra fee to avoid customs issues. However, my order got stuck in customs, and I was asked to pay an additional $90 there. Facing a lengthy process, I opted to return the order. Now, I’...
I ordered a Bluetooth microphone on Alibaba worth $36, with a $7 shipping fee. Upon arrival in Turkey, customs informed me that I would need to pay an exorbitant tax of ₺8,000-₺10,000, far exceeding the product's value. When I attempted to return the product, the seller refused to accept it, leavin...
Comments