I recently ordered and paid for a total of 5 items on Alibaba. However, 3-4 days later, my orders vanished from the “My Orders” section, and now it shows that I have no active orders. Despite the payment being deducted from my bank, I have no record of my purchases on Alibaba’s site.
I need assistance in locating my orders or getting a refund. Alibaba, please review my transaction and help restore my order details or provide guidance on how to proceed for a resolution.
I'm experiencing a perplexing problem - even though I've made a payment, my order is not appearing in the orders section of my account. After logging in with my *****[email protected] account on AliExpress's website, I successfully placed and paid for an order on 01/05/2024. However, I am unable to ...
My order #220233447001027553 was never delivered, and I requested a refund months ago. Since then, I have received no updates on the product or any progress on the refund. It feels like Alibaba has completely ignored my issue, leaving me without the product or my money. This experience has been incr...
Hello, I placed an order on AliExpress for three different items, but I canceled all of them on the same day. I was told that the refund had been processed, but it’s been over 10 days now, and nothing has been credited to my bank account. I contacted my bank, and they confirmed that no refund has b...
I purchased five items from AliExpress and received a notification that my order was being held in customs due to exceeding the limit for personal imports. Upon attempting to initiate a return for the items, I discovered that my orders had mysteriously vanished. I'm sorry, but this is not acceptabl...
I am extremely frustrated with AliExpress. On April 12, 2025, I placed an order for a toy train, with the transaction listed as 1421CO/AliExpress, totaling ₺426.44. The payment was successfully deducted from my card, but my order completely vanished from my account — it shows as deleted, and I have ...
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