Enterprise/Alamo Charging Extra for Rim Damage After Rental Return—Unfair Fee

Enterprise/Alamo Charging Extra for Rim Damage After Rental Return—Unfair Fee
Tuncer
Alamo Rent A Car
June 27, 2024 1:44 PM44

I rented a car from Enterprise/Alamo while traveling abroad, and after returning the vehicle, I was unexpectedly charged 1,172 EUR for rim scratches. However, I never noticed or caused any damage.

When I rented the car, I wasn’t informed to check the rims specifically, and now I am being forced to pay for something I might not have done. Shouldn’t rental insurance cover this? This charge feels completely unfair, and I feel taken advantage of as an international customer.

I need Enterprise/Alamo to clarify their policies and explain why this damage isn’t covered by insurance. If you're renting a car abroad, be extra careful with what you’re being charged for! Has anyone else experienced this?

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