I rented a car from Alamo at Frankfurt Airport on October 16 at 14:10 and returned it to Stuttgart Airport on October 18 at 13:00 as scheduled. However, I never received a return confirmation email, and now I am being wrongfully contacted by Alamo Wolfsburg, claiming I never returned the vehicle.
After investigating, I discovered that the Frankfurt office incorrectly recorded the drop-off location, which caused this issue. This is not my mistake, yet I am the one being inconvenienced.
I need Alamo to correct this error immediately. If you can contact them on my behalf, please do so. Alternatively, please provide the customer service email and phone number for Alamo Germany so I can resolve this issue. This mistake needs to be fixed now!
On 07/08/2025 at 15:30, I rented a Hyundai i20 via Alamo’s website, to be picked up from the Ankara YHT Train Station branch and returned on 10/08/2025 at 11:30. However, due to an error on the website, my reservation was created with incorrect dates (10/08/2025 11:30 – 10/08/2025 13:30). As soon as...
I rented a car from Alamo Rent A Car at Dubai T1 Airport on November 17, 2024, at 11:00 PM, and returned it promptly on November 24. Despite returning the vehicle exactly as agreed, my 3000 AED deposit has still not been refunded! It's been weeks now, and my repeated emails to Alamo have been comple...
I booked a rental car with Alamo through Booking.com, and even though the scheduled pickup time has already passed, the reservation still says "awaiting confirmation." They've taken my payment (₺) immediately, yet I'm unable to cancel or get a refund! We're literally stuck waiting around, receiving ...
I rented a car online from Alamo through Booking.com and paid the deposit immediately. However, when I arrived at the airport to pick up the vehicle, Alamo refused to accept my credit card, and I couldn't take the car. Even though I never received the rental, Alamo still hasn’t refunded my deposit (...
I'm frustrated after renting a car from Alamo through Booking.com. Even though it's been over a week since I returned the vehicle in perfect condition, Alamo still hasn’t removed the hold placed on my deposit (₺) on my credit card! I’ve fulfilled all obligations, and there's no reason this deposit s...
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