For a family trip, I recently reserved a 7-seater automobile with Alamo Rent A automobile choosing full coverage and paying beforehand. We were advised we needed two debit cards under the same name to proceed when we were at the rental counter. Although we had two cards but under separate names, they refused to release the automobile to us; this need was not mentioned during booking. Unhelpful, the agent claimed they were unable to verify if we would be reimbursed. With my family waiting, I was left searching for a last-minute rental and Alamo's lack of clarification and help left us stuck and annoyed. Regarding our return, we still have to wait for a reply; I will not be using their service going forward.
After verifying details with three separate agents by phone to ensure everything was ready for my trip, I reserved a rental car with Alamo Rent A Car. Travelling with two small children, a single mom wanted to be sure there would be no problems. Every agent confirmed me the same criteria and procedu...
We intended to rent two separate apartments in Alanya for two families on July 30th. We paid with credit cards, but the transaction did not appear on our statements. We were able to reach a customer representative via international call after struggling to find a phone number. They assured us that t...
On November 11, 2023, I rented a car from Alamo Rent A Car without initially purchasing insurance. However, on November 12, 2023, I decided to extend the rental period and add insurance coverage. I received my insurance policy via email the same day, confirming that the coverage was applied. Unfort...
I rented a car online from Alamo through Booking.com and paid the deposit immediately. However, when I arrived at the airport to pick up the vehicle, Alamo refused to accept my credit card, and I couldn't take the car. Even though I never received the rental, Alamo still hasn’t refunded my deposit (...
I booked a rental car with Alamo through Booking.com, and even though the scheduled pickup time has already passed, the reservation still says "awaiting confirmation." They've taken my payment (₺) immediately, yet I'm unable to cancel or get a refund! We're literally stuck waiting around, receiving ...
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