LG Refuses Refrigerator Replacement After Exceeding 20-Day Repair Deadline

My LG refrigerator, model GTL569PSAM, with serial number 207vtzc00261, is displaying an exclamation mark on its front control panel and is no longer cooling. As a result, I have been unable to use the refrigerator for an extended period, causing significant inconvenience and hardship.

On October 12, 2026, my refrigerator was inspected by an authorized service center named Malatya Çağlayan Soğutma. According to the service report issued during this visit, an electronic control board malfunction was identified, and it was determined that the faulty board needed to be replaced under warranty.

However, despite the expiration of the maximum legally permitted repair period of 20 business days from the date of my service request, the repair has not been completed, and my refrigerator has still not been restored to working condition. I was informed that the required electronic control board had not been dispatched by LG's central department.

Due to this situation, I contacted LG by email, referring to Turkey's Consumer Protection Law No. 6502 and the Regulation on Warranty Certificates. Since the legally permitted repair period had expired, I formally requested that my refrigerator be replaced free of charge with a brand-new, defect-free equivalent product.

In response, LG stated that the spare part had been dispatched, that the repair process was still ongoing, and that my replacement request could therefore not be accepted.

I subsequently sent a second email explaining that the basis of my replacement request was not whether the spare part had eventually been dispatched, but rather the fact that the legally established maximum repair period had already been exceeded. I also pointed out that the subsequent dispatch of the spare part does not eliminate or reverse the violation of the statutory repair deadline. I therefore requested that my replacement claim be reconsidered in accordance with the applicable consumer protection legislation.

Despite all these communications, my refrigerator remains completely non-operational. LG has still not provided a clear resolution or a definite delivery date, leaving me in a seriously difficult situation that directly affects my daily life.

As the legally permitted maximum repair period has been exceeded, I formally demand that my LG GTL569PSAM refrigerator be replaced, free of charge, with a brand-new and defect-free equivalent product. I also request written confirmation of the replacement decision and clear information regarding the steps and expected timeline for completing this process.

I expect LG to fulfill its legal obligations as a manufacturer and resolve this matter without any further delay.