Alamo Stranded Me At Airport With Kids After Changing Rental Terms Last Minute

After verifying details with three separate agents by phone to ensure everything was ready for my trip, I reserved a rental car with Alamo Rent A Car. Travelling with two small children, a single mom wanted to be sure there would be no problems. Every agent confirmed me the same criteria and procedures, so I could be sure going forward with the rental and my flight. When we got to the airport kiosk, though, the agent gave me quite different information and disregarded the first plan. With our return trip set for one week later, we were left stranded at the airport without a vehicle or anywhere to go. Alamo's lack of consistency and help greatly letdown me since this experience was quite demanding and undesirable.