Garena Free Fire Account Restriction and Device-Related Ban Complaint

Dear Garena Free Fire Support Team,

I am contacting you regarding the suspension of my Free Fire account and would like to request clarification about the reason for the restriction and whether any official review or appeal process is available.

My account details are as follows:

Free Fire UID: 2781650746

In-game Name: ᴹᴿ°KUSHAL×͜×

Account Region: India

My account has been suspended for more than six months. Whenever I attempt to log in, I receive a notification stating that my account has been suspended or banned.

I would like to explain the circumstances that led to this situation. At one point, my phone started behaving abnormally while I was playing Free Fire. My character would move strangely, with one hand raised upward and moving independently, while the legs did not appear to move normally. This unusual behavior occurred automatically, without any intentional action on my part. I believe it may have been caused by a technical problem with my device rather than the use of any unauthorized application, hack, or cheating tool.

To investigate whether the problem was related to my account, I tried playing with a second Free Fire ID. However, exactly the same unusual behavior occurred on that account, which was also subsequently banned. Eventually, approximately six to seven of my accounts were suspended, and I strongly suspect that these incidents were connected to the technical malfunction of my phone.

I fully understand that Garena has strict policies against cheating and unauthorized third-party applications, and I respect the company's responsibility to maintain fair gameplay. However, I sincerely believe that my situation may have been the result of a device-related technical issue rather than intentional cheating.

I understand that some permanent bans may be final and ineligible for appeal. Nevertheless, I respectfully request a detailed explanation of the specific reason why my main account, UID 2781650746, was suspended. I would also appreciate confirmation of whether there is any official support or review procedure available for cases involving suspected device-related technical problems.

I am willing to provide any relevant information, device details, or supporting evidence through Garena's official support channels if required and permitted.

I kindly ask your team to review my situation carefully and consider whether my main account's restriction can be reconsidered if no intentional violation is established.

Thank you for your time and consideration. I look forward to receiving a clear explanation and guidance on the available options.

Kind regards,
ᴹᴿ°KUSHAL×͜×
Free Fire UID: 2781650746