I Was Denied Boarding by Ajet Despite Arriving 51 Minutes Early

On August 1, 2025, my brother and I went to the counter at Erzurum Airport to complete our ticket procedures for a flight with a Jet. Although we arrived at the airport 51 minutes before departure, we were not allowed to board because we had not checked in online beforehand. We were not given any priority at the counter; in fact, while passengers who had already checked in were prioritized, we were delayed for 6 minutes, making it feel as if they intentionally waited for the check-in time to expire. No alternative solution was offered, and we were forced to buy new tickets, paying a total of ₺10,845.98. I had also called customer service before the flight, and they said they would assist me; at the time of my call, there were still exactly 40 minutes left before departure. However, I was kept waiting for 10 minutes, and then, with only 30 minutes left until the flight, the call was disconnected. After our conversation, they told me that since there were only 30 minutes remaining, the cancellation period had passed. This was the first time I had experienced such a situation, and despite being at the airport with sufficient time before my flight, I suffered this inconvenience. The next day, we had to fly with the same airline again, this time taking the earliest flight. We arrived at the airport 2 hours before departure and checked in without issue. During the ticket process, we learned from other passengers that tickets had been sold to other people and that some customers were even asked, “Would it be okay if you flew tomorrow instead of today?” For this reason, I believe our tickets were sold to someone else, causing the delay and our denial of boarding. I am requesting a full refund of my ticket fare.