AJet Damaged My Luggage, Refuses to Compensate Despite My Repeated Requests

On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued a damage report. I was told to upload the necessary documents to their website and that the repair costs would be reimbursed.

First of all, asking me to repair my luggage myself is unfair and unacceptable. When AJet sold me a ticket, it was an agreement that both I and my belongings would be transported safely. Instead of taking responsibility, they dismissed my claim, telling me to find a bag repair shop in Ulus, pay for the repair myself, and submit a receipt for reimbursement—as if it’s my problem to deal with.

I followed their instructions precisely, uploaded the required documents at least 5-6 times, and called their customer service multiple times, yet after a month, I have still not received any response or reimbursement. AJet claims to be customer-oriented, but their staff’s dismissive attitude and lack of accountability show otherwise. Since they continue to ignore my complaint, I will be pursuing legal action if they do not resolve this issue immediately.