On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued a damage report. I was told to upload the necessary documents to their website and that the repair costs would be reimbursed.
First of all, asking me to repair my luggage myself is unfair and unacceptable. When AJet sold me a ticket, it was an agreement that both I and my belongings would be transported safely. Instead of taking responsibility, they dismissed my claim, telling me to find a bag repair shop in Ulus, pay for the repair myself, and submit a receipt for reimbursement—as if it’s my problem to deal with.
I followed their instructions precisely, uploaded the required documents at least 5-6 times, and called their customer service multiple times, yet after a month, I have still not received any response or reimbursement. AJet claims to be customer-oriented, but their staff’s dismissive attitude and lack of accountability show otherwise. Since they continue to ignore my complaint, I will be pursuing legal action if they do not resolve this issue immediately.
On May 1, 2025, I flew from Düsseldorf to Sabiha Gökçen with AJet, and upon arrival, I discovered that my brand-new suitcase was damaged—as clearly sh...
On December 11, 2025, I flew with A Jet from Trabzon Airport to Ankara Esenboğa Airport on the 9:05 AM flight. Due to a delay, we landed in Ankara approximately 30 minutes late. Because we arrived late at night, I was unable to thoroughly inspect my luggage when I picked it up from the baggage carou...
On 07/02/2025, I flew from Germany to Turkey, and both of my suitcases were damaged, with broken handles and dents. I have been trying to upload the necessary information on the Ajet website, but the system keeps giving errors. When I call customer service, they tell me to apply online, but I have n...
On October 3, 2025, after my AJet flight VF3311, I received my luggage at Istanbul Sabiha Gökçen Airport and found it burst open with my belongings placed inside a plastic bag. I immediately reported the issue to the airport authorities, and a damage report was filed. In addition to my electronic d...
On December 27, 2024, I flew with Ajet from Ankara to Şanlıurfa. Upon arrival at Şanlıurfa GAP Airport, I discovered that my luggage was damaged. When I reported this to the Damaged-Baggage section, a report with the number GNYVF10917 was issued. However, I was informed that they couldn't provide a ...
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