Air Albania Baggage Damage Compensation Still Unpaid

On September 20, 2024, after my flight from Istanbul to Tirana with Air Albania, ticket number 6672311308180 and flight number ZB 1005, I noticed significant damage to my pink children's suitcase when I collected my baggage. One of the wheels was broken, the body had several cracks, and the handle was also damaged. A baggage damage report was filed in Tirana through TGS ground services, and I was instructed to report the issue by email.

As requested, I contacted the relevant department and submitted a compensation form along with photos of the damaged suitcase, a copy of my ID card, a copy of my passport, and my bank account details. Air Albania informed me in writing that I was entitled to $50 in compensation and explicitly stated that this amount would be deposited into my bank account. However, despite the significant amount of time that has passed, the compensation has still not been paid.

Every time I contact customer service, I am simply told through automated responses that my request has been forwarded to the finance department and that I am waiting for a response. No concrete action has been taken. Despite submitting a request to the Air Albania office in Tirana, the process has not progressed, and receiving the same response repeatedly is causing me further inconvenience.

I request that the $50 compensation that Air Albania has confirmed in writing that I am entitled to be paid into my bank account as soon as possible, without any further delay.