Troublesome Refund with Agoda.com Booking
I made a hotel reservation for one night through the Agoda.com hotel booking app. However, my wife suddenly fell ill and needed urgent surgery, leading to the cancellation of our trip.
I explained the situation to Agoda representatives, and they advised me to speak with the hotel. I talked to the hotel, and they confirmed the cancellation and refund. However, Agoda representatives have not processed the refund. They continuously requested official documents from me, and despite sending all the requested documents, they refuse to initiate the refund.
Agoda has defined my money as cash in their system, but I am demanding the refund to be credited to me. They are pressuring me to spend the money within their own app, but I do not accept that.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. Thank you for your understanding, and we look forward to your email. Taka
Hello, Agoda representatives refunded my money and the issue has been resolved, thank you.
My problem has been resolved, thank you.
Thank you
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to provide you with support in English thereafter. Upon checking, we noticed that you have successfully contacted our Customer Experience Group, and we have assisted you previously. Thank you for reaching out to us, and we hope to resolve the current issue. Best regards, Rosie
