I made a hotel reservation through the Agoda platform. Prior to completing the booking, it was clearly stated that I had the right to cancel the reservation without any deductions up until August 8th. We finalized the transaction, and the payment was processed.
Two days later, due to a mistake on our part, we decided to cancel the reservation. Agoda informed me that if the hotel approves, the cancellation would be done without any charges. I immediately reached out to the hotel, and they confirmed that they would provide a full refund.
However, Agoda has been unable to reach the hotel for days, despite my own successful attempts to contact them. Agoda claims they have another partner involved, who is not responding, as the excuse for the delay. I have expressed that I am willing to accept the refund in cash, not just through Agoda, but they continue to ask me to wait for 48 hours, which has already passed.
Agoda's customer service representatives are simply copying and pasting the same responses, without any practical efforts to resolve the issue. When I insist that their partner is their responsibility, not mine, they simply state that they will get back to me once their partner responds.
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
On February 9, I made a reservation through Agoda for a one-night stay on the same day for over 40 USD. When I arrived at the hotel, they informed me that they were fully booked due to overbooking and advised me to contact the site for a refund. When I reached out to Agoda, they told me my money wou...
I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all! All ...
I attempted to book a room through Agoda for April 2–4, but the system automatically changed the reservation to May 2–4 without me noticing until after the payment was complete. When I realized what had happened, I checked and saw that there was no option to change the dates, but it stated that I co...
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