Refund Not Processed at Agoda Due to a Different Hotel Being Provided
We made a hotel reservation with Agoda for June 26 (check-in) to June 27 (check-out) in Bozcaada. However, Agoda provided a reservation at a different location of the same hotel. When we arrived at the booked hotel, they informed us that the reservation was in another of their hotels, evident from the details in the app. Since the booked hotel was full, they offered a refund of the difference (25 euros) and accommodation in the alternate hotel. It has been a month since the booking, and the refund is still pending. The hotel representative stated they contacted Agoda, but I am unable to reach Agoda. Please refund the 25 euros. Booking ID: 950739140.
Sure, here is the translated text: "Thanks for your comment. We found our customer support sent an email to you on 11 July 2023 but we never got any reply back. However, we sent you another email now, please check your email inbox. Thanks a lot."
Sure, here is the translation: "Teşekkürler nazik cevabınız için. Bu bahsettiğimiz e-posta değil (bu otomatik anket) Lütfen aynı Rezervasyon kimliği ile yazılmış ve imzalanmış e-postayı bulun."
Her zaman hoş geldiniz.
