I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was taken from my credit card on November 14, 2024.
I reviewed my Agoda account and checked canceled reservations, but none of them show any payments made. I contacted Agoda customer service for assistance, but they were unable to provide a clear explanation or resolution.
I am requesting Agoda to refund the extra amount charged to my account immediately. This issue has caused unnecessary stress, and I expect it to be resolved promptly. Please address this matter at the earliest convenience.
Dear Agoda Customer Service, Upon reviewing my credit card statement for my reservation with booking number 1437108864 dated November 18, 2024, I noticed that the payment was processed twice. This double charge has caused financial inconvenience, and I am requesting an immediate refund of the extra...
My credit card was charged twice for my Agoda reservation on October 2, 2024, under reservation number 62o74o583. Even though I asked for assistance, ...
Agoda charged my credit card twice without my permission for reservation number 436807503. I need a refund for the extra charges right away. On May 16, 2024, I booked a hotel room for a total of 12,973.90 Turkish Liras. But, on that very same day, my card was charged 13,393.58 Turkish Liras, and the...
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