Agoda Refund Still Missing After Hotel Cancellation — Kyieina Orkide Court Case
I made a reservation through Agoda for Kyieina Orkide Court Hotel, with check-in on November 17, 2025, and check-out on November 20, 2025. My reservation number is 1644230958, and my hotel confirmation number is 5363****87. The total amount of $266 was charged to my credit card ending in 9074.
On September 19, I submitted a free cancellation request through the Agoda mobile app and also called the hotel to inform them. The hotel confirmed that the refund would be handled by Agoda and that they were waiting for Agoda’s confirmation email.
I also sent a message via the Agoda app, but received no response. There is no customer service number or email available in Turkey to contact directly. On September 19, I received a message from Agoda confirming that the cancellation had been approved and that the refund would be issued within one month. However, a long time has passed, and the refund still has not been credited to my card.
This is the first time I have experienced such an issue, and I feel frustrated and disappointed. I kindly request that the $266 I paid be refunded to my card as soon as possible.
Merhaba V***, aşanan aksaklık için özür dileriz. Şu anda Türkçe dilinde müşteri hizmetleri sunmadığımızı üzülerek bildiririz. Mesajınızı anlamak için çeviri desteği kullanıyoruz ve sonrasında size İngilizce destek vermeye devam edebiliriz. Deneyiminiz bizim için önemli. Yardımcı olabileceğiniz başka bir konu varsa lütfen bize ulaşın. Anlayışınız için teşekkür ediyor ve e-postanızı bekliyoruz. We apologize for the inconvenience caused, and we're sorry to inform you that we currently do not have customer service in Turkish language. Please note that we're using translation assistance to acknowledge your concerns, and we may continue to support you in English language onwards. Your experience is important to us. If there is something more we can help you with, please connect with us. Thank you for your understanding and we're looking forward to your email.
