I made a reservation through Agoda for Kyieina Orkide Court Hotel, with check-in on November 17, 2025, and check-out on November 20, 2025. My reservation number is 1644230958, and my hotel confirmation number is 5363****87. The total amount of $266 was charged to my credit card ending in 9074.
On September 19, I submitted a free cancellation request through the Agoda mobile app and also called the hotel to inform them. The hotel confirmed that the refund would be handled by Agoda and that they were waiting for Agoda’s confirmation email.
I also sent a message via the Agoda app, but received no response. There is no customer service number or email available in Turkey to contact directly. On September 19, I received a message from Agoda confirming that the cancellation had been approved and that the refund would be issued within one month. However, a long time has passed, and the refund still has not been credited to my card.
This is the first time I have experienced such an issue, and I feel frustrated and disappointed. I kindly request that the $266 I paid be refunded to my card as soon as possible.
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without...
On September 4, 2025, I booked a stay at Toyoko Inn Frankfurt Main through Agoda under reservation number 1646994456, with the “Free Cancellation and Refund” option. I paid ₺31,029.27 using my credit card ending in 4177. I canceled my booking within the legal cancellation period, and the refund pro...
I made a reservation through Agoda yesterday for Sentido Orka Lotus Beach Hotel in Marmaris, scheduled to begin on October 26, 2025 (Reference ID for Guest: 1662418967). The full payment was charged in advance, and my booking appears as non-refundable. However, when I contacted the hotel today, I wa...
Today I made a reservation through Agoda for Kuşadası Pine Bay Hotel and paid ₺28,566.56 with my debit card. However, a few minutes later the reservation was canceled without any explanation, and no refund was issued. My reservation number is 1654359197. No clear reason for the cancellation was prov...
On October 23, 2025, I made a reservation through Agoda for Katapa Stone House (Nevşehir, Cappadocia, Turkey) in the amount of $65. My reservation number is 1662079665. Due to health issues, I wanted to cancel my booking. When I contacted the hotel, the staff informed me that there was no problem wi...
Comments