We made a reservation for the wrong hotel with the same name on Agoda. We realized our mistake within seconds and canceled because we had accidentally booked two different hotels for the same date. We contacted the hotel, and they were understanding—they canceled the reservation and processed the refund. We even received confirmation from the hotel that the refund was approved on their end. However, we have not been able to reach Agoda, and the refund has still not been issued by them. Despite multiple attempts to contact their customer support, we have received no helpful response. The hotel told us that we need to follow up with Agoda directly. I would like to request that this matter be looked into.
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
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