1

Agoda Should Start Providing Customer Service In More Languages

July 23, 2023 2:43 PM324

It's kinda sketchy that a company is operating in Turkey without a Turkish customer service team. Makes you wonder if their services are really accessible to everyone there, you know? Agoda is one of those companies that doesn't have a fancy customer service team in Turkish. This makes it hard for its Turkish customers lime me to communicate and get help. Isn't language is, like, super important when it comes to communicating and giving awesome customer service? Agoda is like, totally missing out on a bunch of potential customers in Turkey by not having customer service in Turkish. It's like, a big oopsie on their part. I for one, and many Turkish customers can get pretty mad and annoyed when they can't express their needs, problems, or questions in a language they understand. Just an idea, please consider. 

July 23, 2023 2:40 PM

Hi O***, Türk temsilcimiz şu anda müsait olmadığından İngilizce olarak yanıt verdiğimiz için üzgünüz. Sizin için konuyu inceleyeceğiz. Saygılarımızla, Zeidan

July 23, 2023 4:33 PM

Hi o***, We do apologize as our Turkish representative is currently unavailable. We truly value your feedback and the time you took to evaluate our performance. We will take the time to consider your feedback to improve our products and services. Regards, Lin

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