For the past two months, I have been completely unable to reach Agoda’s Turkish customer service. No matter whether I call in the morning, afternoon, or evening, I always receive the same message: “the office is closed.”
As a hotel owner in Pamukkale, Denizli, I have an active partnership and contract with Agoda, and reliable communication is critical for managing reservations and guest relations. I have tried every available channel—email, live chat, and in-app messaging—but in every case, I was simply told to call customer service. Yet whenever I call, I cannot find any Turkish-language support.
I have been forced to rely on English-language support, but for a company of Agoda’s scale, the complete lack of Turkish support is unacceptable. Local partners and customers should not be left without service in their own language.
I am demanding that Agoda immediately restore Turkish customer service support so that hotel partners and guests in Turkey can receive proper assistance without unnecessary barriers.
I booked a hotel through Agoda (reservation number 1456896248) and made the full payment, only to arrive at the location and find the hotel completely closed. The doors were locked, and even the hotel's phone number is disconnected. I took photos of the site to prove the situation if needed. Adding ...
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I canceled a reservation I made through Agoda and was informed by their virtual assistant that the refund had been processed and would appear in my ac...
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