I canceled a reservation I made through Agoda and was informed by their virtual assistant that the refund had been processed and would appear in my account depending on my bank. However, after contacting my bank, I was told that no refund had been received, and they advised me to resolve the issue with Agoda directly.
The biggest frustration is that Agoda lacks Turkish customer service, making it impossible to communicate effectively. I’m stuck between the company and the bank, with no resolution in sight. This lack of support and transparency is unacceptable. I demand immediate clarification and a prompt refund. Please assist in resolving this issue as soon as possible, and confirm the refund has been processed correctly.
I booked a hotel room through Agoda.com, and the payment was successfully charged to my credit card. However, upon arrival, the hotel staff informed me that there were no available rooms. To make matters worse, they stated that they couldn’t issue a refund and advised me to resolve the issue with Ag...
I booked a hotel through the Agoda app but canceled the reservation within 5 minutes. Agoda’s system claims that the refund has been processed, but when I contacted my bank, they confirmed that no such refund has been made. This situation is incredibly frustrating because there’s no customer service...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I booked a vacation through the Agoda website but had to cancel it. I was supposed to receive a ₺1952 refund, but it hasn't been processed even after more than 30 days. I haven't received any updates. I contacted my bank, and they said they haven't received the refund and advised me to contact Agoda...
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