On April 20, 2023, I made five hotel reservations through Agoda, but due to an internet outage, the website processed my payment five times. I had to cancel one of the reservations (ID 899612872) because I made a duplicate booking by mistake. I did not, however, receive a refund for the canceled reservation. As a result, I request a refund for the canceled reservation and that all five reservations be canceled as soon as possible to avoid further confusion. I've tried calling the hotel using the phone number provided on Agoda's app, but no one has answered. I'd appreciate it if you could help me resolve this problem and refund my money as soon as possible. Thank you for your assistance.
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
On October 23, 2025, I accidentally made two reservations at the same time through Agoda for Calista Luxury Resort Hotel. The reservation number for the one I canceled is 1661929285. Immediately after realizing my mistake, I canceled the second booking, but the refund of $998 has still not been proc...
On November 19, 2022, I canceled my reservation without penalty via the Agoda website, and my cancellation number was 340572115. As per the message from customer service, the charge will be reversed from my card on 11.20.2022. No credit has been issued to my card yet for the fee. When I re-contacted...
On July 26, 2024, my reservation with Agoda (reservation number 1312503568) was mistakenly charged twice to my credit card. I've been trying to get in touch with the company through various channels, but I haven't received any response. I reached out to my bank for assistance, and they suggested tha...
On May 5, 2025, I booked a stay at the Dedeman Bostancı Hotel through Agoda for the dates May 7–11. My reservation number is 1607909988. To my surprise and frustration, I was charged twice for the same booking—once on May 5, and again on May 8. I’ve reviewed both my bank statement and payment histo...
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