I booked a hotel through Agoda, but the special conditions for the room were written only in English, which I didn’t notice. As a result, I couldn’t meet the hotel’s requirements, and they requested a refund on my behalf. However, since the non-refundable option was selected, I lost my money over an issue that wasn’t my fault.
While Agoda offers Turkish language support on its site, there’s no Turkish-speaking customer service available. I couldn’t find anyone to address my concerns, leaving me frustrated and without a resolution.
I demand a refund for this issue caused by Agoda’s unclear policies. Agoda needs to improve its communication and ensure all terms are accessible in the customer’s preferred language.
I booked a hotel room through Agoda.com, and the payment was successfully charged to my credit card. However, upon arrival, the hotel staff informed me that there were no available rooms. To make matters worse, they stated that they couldn’t issue a refund and advised me to resolve the issue with Ag...
I canceled a reservation I made through Agoda and was informed by their virtual assistant that the refund had been processed and would appear in my ac...
I accidentally made a hotel reservation for the wrong date through Agoda, and when I contacted the hotel directly, they informed me that only Agoda could process the cancellation and refund. However, I have been unable to find a customer service email or a contact number for Turkey anywhere on Agoda...
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