ID:24437648

Agoda and Hotel Miscommunication

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İpek
Agoda
April 12, 2023 6:47 pm
218

I made a one-night reservation on Agoda for a single person from 12.04.2023 to 15.04.2023. I paid the non-refundable fee and then called the hotel to confirm the reservation. They stated that they could not accept me to the hotel, that I would have to pay the additional fee, that they would not accept me through Agoda, and that I appeared to have made a reservation from the Arab Emirates. However, I marked the place of residence as Türkiye during the reservation. The hotel does not accept Agoda, where I can make a reservation and pay from Turkey, and they charge me an additional 400 TL. This issue must be resolved as soon as possible. I want a refund, and I want my complaint resolved.

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Agoda
April 12, 2023 7:04 pm (17 minutes after complaint)
Agoda Logo
Agoda
April 16, 2023 5:34 am

Hello! Thank you for contacting Agoda. Upon checking, we found that our Customer Service team has already received your email. Please allow some time for us to follow up, and we will update you via email as soon as we get an outcome. Thank you. Regards, Maria

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