I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform. However, when I reached out to the hotel, they informed me that they never approved or confirmed the booking. This has left me without a place to stay, and to make matters worse, I haven’t been able to get a refund.
I’ve tried contacting Agoda’s customer service via WhatsApp, but no one responds. This experience has caused enormous stress, especially while I’m traveling. I trusted Agoda for a seamless booking process, and now I’m dealing with an unconfirmed stay and no support.
Agoda, I demand a full refund immediately and a formal explanation. Your failure to confirm the reservation properly and your lack of customer service is completely unacceptable. Take responsibility and resolve this now.
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
On November 1, 2025, I made an online credit card payment of $33 through Agoda to book a standard room at Quars Palmiye Hotel in Istanbul, Turkey (Reservation ID: 5945*83). However, my reservation was never confirmed, and when I arrived at the hotel, I was denied a room. The hotel staff informed me ...
I booked a hotel in Istanbul, Taksim through the Agoda website. After staying for just one night, my fully paid reservation was suddenly canceled without any explanation. I tried to contact Agoda for support, but it has been impossible to reach them through their website or customer service channels...
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