On 18/09/2025 at the Troy Apple Premium Partner store in İzmir Agora Mall, I specifically asked for an original Apple case, but instead of the genuine product, I was given a “Buff” brand case without any proper explanation. This misleading practice caused me inconvenience, and when I raised the issu...
On 17.08.2025, I purchased a MacBook Air 15-inch M4 512 GB model from Troy store and handed in my old MacBook under the buyback program. The sales transaction was processed by an employee named O*** O***, with the store manager also involved in the process. I was promised ₺7,000 for my old device un...
On 15.06.2025, I purchased an iPhone 16, a screen protector, a camera protector, and a charger from Troy. All the transactions were handled by Mr. O***. While the effort shown during the sale was notable, I was disappointed not to see the same level of support when I returned two days later because ...
I took my Logitech MX Anywhere 3 mouse to the Troy store for repair because the button was not functioning properly for carrying and holding. It was sent to the service center under warranty on 04.01.2025. Although I was told I would receive a response, the service never got back to me. The product ...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
Hello, During my appointment at Vadistanbul Troy warehouse on 07.10.2024 at 10.30, I experienced screen replacement and charging problems within the scope of AppleCare+, with complaints of marks and notches on my screen. It is also important to have the information provided as well as personal contr...
My iPhone 11, only 15 months old, first experienced severe battery overheating, which damaged the rear camera and flash. I sent it to the service, where they reset the device. However, within two months, the battery overheated again, causing it to explode and catch fire. When I returned to the servi...
I visited the Troy Apple Premium Reseller store at Denizli Forum Çamlık to buy an iPhone 14. However, the staff member there displayed a complete lack of concern and was quite impolite. I let them know that I intended to purchase the phone in full using cash. Afterward, I also asked for screen insur...
My Troyestore order for Airpods 2nd Generation dated 01.07.2023 was a complete fiasco. The company did not deliver the product. The consumer arbitration committee decided to deliver the product to the company. The product has become obsolete and the money has lost value. The company's attitude is to...
The customer service representative at Yapı Kredi Bank assured me they would assist with card issuances and mentioned that they would waive the card fee. This practice was in effect for my first card, where the annual fee was successfully canceled. Recently, I changed my card to TROY, and I noticed ...
I bought a charger and a cable from the Apple store in Troy Capitol. Once I got the products, I quickly threw away the packaging and started using them. But then I quickly realized that the cable wasn't working; it didn't charge. I reached out to Getir to set up a return for the item that was defect...
The iPhone 14 Plus, purchased from the Troy Marmara Park branch on November 10, 2022, is now officially out of service. Within the first week of acquiring it, I noticed an aura on the frame of the rear cameras that gave it a dusty appearance. To my disappointment, neither Apple nor Troy took respons...
you won't believe what went down when I took my iPhone 8 to the Izmir Mavibahce Troy authorized service on 07.12.2022. It was my first time going there to get the old, original battery replaced, which had been hanging around for like 5-6 years. Crazy, right? Even though the batteries in the sub-indu...
Hello, I have been calling the Troy authorized service at 0850 532 19 92 for the past two days regarding my XS phone. They informed me that I needed a battery replacement along with an adapter and charging cable, which would amount to a total of 3918 TL. I agreed and went to the Troy authorized serv...
Hello, I bought an iPhone 14 Pro 256 GB phone on April 21, 2023 from Troy IstinyePark/Istanbul/Turkey Store. While deciding to buy a product, I got help from the lady of the store staff to compare the 14 Pro max with this product. Thankfully, he helped and stated that there is a 1-hour difference be...
I recently purchased an iPhone 13 Green color 256 GB memory phone from abroad and unfortunately, it malfunctioned. I was unable to bring the phone to the authorized service center in Turkey myself, so I sent it with a friend. However, I was informed beforehand that only the owner of the phone could ...
