Problems with Agoda Bookings, Payment, and Hotel Limitations
For my reservation with number 1010110404 through the Agoda app, the hotel stated that Agoda serves foreign guests and that, as a resident of Turkey, I should not book through this platform. They also mentioned that they would request additional payments upon my arrival at the hotel. Otherwise, they could not provide services. They noted that I could check in with a foreign passport, which was not applicable in my case.
Although I made the reservation from Turkey, it was considered a United States booking. I pointed out that the application is in Turkish and did not ask for passport details. It was then mentioned that the payment was made in euros, even though I paid in TL through Agoda.
Can you help in resolving the issue? The additional money requested exceeds half of the total hotel price. I would not want to cancel the reservation, as it indicates that in the case of cancellation, 60% of the amount would be retained. However, I would agree to a full refund of the amount, i.e., 100%, in case of cancellation.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and respond to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email. ^Thang
