For my reservation with number 1010110404 through the Agoda app, the hotel stated that Agoda serves foreign guests and that, as a resident of Turkey, I should not book through this platform. They also mentioned that they would request additional payments upon my arrival at the hotel. Otherwise, they could not provide services. They noted that I could check in with a foreign passport, which was not applicable in my case.
Although I made the reservation from Turkey, it was considered a United States booking. I pointed out that the application is in Turkish and did not ask for passport details. It was then mentioned that the payment was made in euros, even though I paid in TL through Agoda.
Can you help in resolving the issue? The additional money requested exceeds half of the total hotel price. I would not want to cancel the reservation, as it indicates that in the case of cancellation, 60% of the amount would be retained. However, I would agree to a full refund of the amount, i.e., 100%, in case of cancellation.
I made a one-night reservation on Agoda for a single person from 12.04.2023 to 15.04.2023. I paid the non-refundable fee and then called the hotel to confirm the reservation. They stated that they could not accept me to the hotel, that I would have to pay the additional fee, that they would not acce...
I made a reservation through Agoda, a platform I’ve trusted and used multiple times within Turkey, for Xeno Eftalia Hotel Alanya with a check-in date of June 5, 2025, covering 2 rooms and 4 people, and paid the full amount of ₺33,854.45 in advance. However, after traveling over 1,100 km and arriving...
In August, I made a hotel reservation for ₺14,002. Although there is a 10% discount for new users, it was not applied. Additionally, I noticed that a higher amount was charged to my credit card despite the discount not being applied. Furthermore, during the booking process, I received a last room wa...
I made a hotel reservation through Agoda.com. The payment was made upfront, but I accidentally entered the wrong date. There is no Turkish customer representative to contact. While trying to resolve the issue, I ended up canceling the reservation I had already paid for. Later, I spoke with a foreign...
On June 17, 2024, I booked a hotel in Çeşme through the Agoda app, using reservation number 443455275, and paid with my credit card. However, upon arrival at the hotel, I was informed that there was no such reservation, the hotel had changed ownership and name, and there were no available rooms. Our...
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