On December 17, 2024, I booked a hotel through Agoda for a stay from December 31, 2024, to January 1, 2025. At the time of booking, the price was listed as 1,100₺. However, the hotel now claims the price is 3,600₺ and canceled the reservation when prices increased, leaving me stranded.
This situation has caused significant inconvenience as both Agoda and the hotel have failed to honor the booking terms. The lack of customer support from Agoda in Turkey makes this even more frustrating.
I demand a resolution for this issue, including honoring the original booking price or providing an alternative solution immediately. Such unprofessionalism is unacceptable, and I expect prompt action to address this matter.
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
I recently booked a reservation through Agoda.com for ₺7,060, but when I checked my credit card statement, I saw that ₺7,295 was charged instead. This unauthorized overcharge is unacceptable and left me deeply disappointed. Adding to my frustration, I couldn’t find a way to reach customer support f...
On December 24, 2024, I booked a reservation through Agoda for Dedeman Hotel in Istanbul. Realizing there was an error with the dates, I immediately requested a date change or, if not possible, a cancellation. Agoda claimed they contacted the hotel for a date change, but the hotel denied receiving a...
I experienced significant inconvenience due to my Agoda reservation, details of which are provided below. I had booked 2 rooms for 1 night for 3 people. The hotel informed me they could only provide 1 room due to unavailability and could not accommodate the second room. They stated that since Agoda ...
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