I purchased round-trip tickets from Aegean Airlines for the İzmir-Athens-İzmir route. While traveling from İzmir to Athens, I had no issues with online check-in or purchasing extra baggage. However, on my return from Athens to İzmir, I encountered a system error that began a day before my flight, preventing me from completing online check-in or purchasing extra baggage online.
Because of this issue, I was forced to pay €42 at the airport for extra baggage, even though the online price was €15. Despite showing proof that the problem was caused by their system error on both their app and website, I was charged the full €42. I request that the €27 difference be refunded promptly. This situation was entirely avoidable, and Aegean Airlines must address such technical issues to avoid inconveniencing their customers.
I want to address an issue I faced with Aegean Airlines on my Izmir-Athens and Athens-Izmir flights. Traveling from Izmir to Athens, I carried a backpack and a cabin bag without any extra fees or warnings about carrying only one item in the cabin. However, on my return flight from Athens to Izmir, I...
On April 4, 2025, we were scheduled to fly from Athens to Istanbul. Unfortunately, we got lost trying to reach the airport and also experienced issues with our luggage. As a result, we missed our flight. According to Aegean Airlines’ stated policies, passengers in distress are advised to “get in tou...
I trusted Aegean Airlines and booked round-trip tickets to Rhodes Island—departure on May 29 and return on June 3—for what was supposed to be my honeymoon. While preparing for my Schengen visa application, I found out that Aegean canceled my outbound flight without notifying me. This was only discov...
Aegean Airlines has been the worst airline experience I’ve ever had. On May 26, 2024, my Istanbul-Athens flight was delayed, causing me to miss my 6:30 PM Athens-Mykonos flight the same day. As a result, I had to pay a €50 fine to the car rental company. On the return trip, another delay caused me t...
Dear Aegean Airlines Customer Support, I experienced significant inconvenience due to missed connections caused by flight delays on May 26, 2024. The Istanbul to Athens flight delay led to missing the same-day 18:30 Athens to Mykonos flight. As a result, I incurred a €50 penalty for the rental car....
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