Aegean Airlines staff charged me unexpected baggage fees at the gate even though I followed their baggage policy — how can I challenge this charge?

If Aegean Airlines charged you unexpected baggage fees at the gate even though you followed their baggage policy, you have reason to challenge it.

First, gather your boarding pass, baggage-tag receipt and photos or measurements proving that your baggage met Aegean’s size/weight limits.

According to Aegean’s baggage policy, fees apply only if baggage exceeds the free allowance for your fare class or is declared as extra/overweight.

Then contact Aegean via their official customer-service or online contact form, explain that your baggage conformed to the allowed allowance for your fare class, and request a refund of the charged fee.

Mention that you are aware that gate fees should only apply if the baggage exceeded allowance or was not prepaid — and you complied.

If they refuse, consider writing a formal complaint on Xolvie to seek a resolution.