I want to address an issue I faced with Aegean Airlines on my Izmir-Athens and Athens-Izmir flights. Traveling from Izmir to Athens, I carried a backpack and a cabin bag without any extra fees or warnings about carrying only one item in the cabin. However, on my return flight from Athens to Izmir, I was told at boarding that I could only bring one bag into the cabin and that my backpack was considered an additional item. This information was not provided when I checked in, even though my ticket was reviewed, and I was directed straight to the gate. I was then charged an additional €50 for my second bag. If I had been informed earlier, I could have purchased extra baggage allowance. The staff only checked the baggage of two passengers, ignoring the rest, and almost everyone on the flight had at least two bags.
I purchased round-trip tickets from Aegean Airlines for the İzmir-Athens-İzmir route. While traveling from İzmir to Athens, I had no issues with online check-in or purchasing extra baggage. However, on my return from Athens to İzmir, I encountered a system error that began a day before my flight, pr...
On April 4, 2025, we were scheduled to fly from Athens to Istanbul. Unfortunately, we got lost trying to reach the airport and also experienced issues with our luggage. As a result, we missed our flight. According to Aegean Airlines’ stated policies, passengers in distress are advised to “get in tou...
During my flight from Athens to Istanbul with Aegean Airlines, the handle of my suitcase was broken. Upon arrival at Istanbul Airport, I was told that Çelebi handles ground services for Aegean. I went there to report the issue, but no one assisted me in person. Instead, I was told to send an email. ...
Aegean Airlines has been the worst airline experience I’ve ever had. On May 26, 2024, my Istanbul-Athens flight was delayed, causing me to miss my 6:30 PM Athens-Mykonos flight the same day. As a result, I had to pay a €50 fine to the car rental company. On the return trip, another delay caused me t...
Dear Aegean Airlines Customer Support, I experienced significant inconvenience due to missed connections caused by flight delays on May 26, 2024. The Istanbul to Athens flight delay led to missing the same-day 18:30 Athens to Mykonos flight. As a result, I incurred a €50 penalty for the rental car....
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