Aegean Airlines website and app failed to show my boarding pass and I almost missed the flight — how can I report this and get any compensation?

If you experienced issues with Aegean Airlines’ website or app not displaying your boarding pass, which nearly led to missing your flight, you have the option to report this incident and might qualify for compensation or reimbursement.

To start, gather all relevant evidence: take screenshots of the missing boarding pass from the app or website, note any error messages, keep your booking confirmation handy, and include your flight number and time. If possible, try to obtain a statement from the boarding-gate staff as well.

Reach out to Aegean’s customer service through email or their “Contact Us” form. Clearly explain that the digital check-in didn’t work even though you followed the process correctly, and mention the additional trouble or risk you faced as a result.

According to EU Regulation 261/2004, airlines are required to offer a functional check-in option or an alternative, such as a printed boarding pass, if the mobile boarding pass service is not working.

If Aegean doesn't respond positively, you have the option to escalate through Xolvie to find a solution.