On June 6, 2023, I purchased an item from Zara. I originally purchased a Medium but exchanged it for a Large, which turned out to be too small for me as well. The issue is that I misplaced the receipt for the Large size item, and I'm now unable to make another exchange. I have the product's brand tag and barcode. When I contacted customer service, they redirected me to WhatsApp and gave me unhelpful responses. It's as if the item was purchased somewhere else. Isn't it true that they don't have electronic receipts in their system? Many other retailers allow exchanges without requiring a receipt. Insisting on the receipt only adds to the customer's frustration while providing no help. I'd like to exchange the product, please. Please provide the necessary assistance.
On March 22, 2023, I used order number 52780373819 to buy things from the Zara website that cost more than 700 liras. But I never got the things I ordered. For a while, the package was shown as being on its way, but then it showed that the items had not been delivered and were sent back. The shippin...
Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...
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