I returned my item to Zara, which was sent on August 1, but I still have not gotten my refund. I attempted to contact customer relations, but they were impossible to reach. When the store eventually contacted me, the representative was quite disrespectful and claimed the item was empty. This was shocking because I had correctly returned the item. Zara accepted my return on November 24, 2022 and sent me an email requesting my bank account information. However, when I responded with the information, the email bounced back. I'm still waiting for my refund, and the entire process has been quite annoying. Zara should address this and improve their customer service.
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
I returned a product to Zara following their return policy and using the provided return code. The package was delivered to the seller on October 24, 2024, as confirmed by the shipping company. However, Zara is now claiming they never received the item and has not issued my refund. I followed every...
I placed an order with Zara on November 29, 2024, paying in full at the time of purchase. Despite the delivery date passing, my items have not been delivered. Instead of resolving the issue, Zara keeps updating the delivery date without providing clear explanations. Customer service has been unhelpf...
On 24.11.2022, I placed an order with Zara but canceled it 10 minutes later. My refund was never processed and I never received the merchandise. After inquiring about a refund, I was informed that it had been processed automatically. In response to this transaction, they mailed me a receipt, which I...
I’ve been waiting for months to receive a refund from Zara after returning my order. Despite following up multiple times, nothing has been resolved. Zara’s customer service is nonexistent—there’s no way to contact a real person, only an AI system. I’ve written to them countless times, and each time ...
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