I recently placed a bulk order through the Zara app since I couldn’t visit the store in person. However, one of the items arrived with the security tag still attached. When I contacted customer service via WhatsApp, as the call center was unavailable, I informed them that I couldn’t visit the store. Instead of apologizing or offering a solution, the representative was extremely rude and dismissive.
Why should I have to go to a shopping mall and deal with the hassle of explaining this to security staff? It’s not only inconvenient but also embarrassing to face potential misunderstandings. This kind of negligence and poor service from Zara is unacceptable. I demand a solution and proper customer care immediately.
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
I recently purchased something from Zara. Both of the bags I purchased had flaws when they arrived. I inquired via the Zara Whatsapp communication service whether we could replace the products with new ones. They told me at first that they couldn't do it because it was an online purchase, but then t...
I received my Zara order on Monday, November 4, only to find the package left with security in a terrible condition. The courier called to notify me, but by the time I arrived downstairs from my workplace, the package was left behind, completely torn apart. I immediately took photos and reported the...
I’m incredibly frustrated with my recent experience with Zara’s return process. I ordered several items, but they were much too large and unwearable. ...
I placed an order through the Zara online app, and since March 6, the status has been stuck on "shipped". The estimated delivery date was March 10, yet today is March 19, and I still have not received my order. I've tried reaching out via WhatsApp and in-store, but there is no response. Since Zara ...
Comments