I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive a response within 48 hours. However, I have not received any information so far. At last, after following up once more, I've been notified that the product is unfortunately unavailable and they will initiate a refund. Make the sale, hold onto the funds for a month, and then provide a refund - what a smooth transaction. But, to be fair, they seem more upset than I am in every conversation. However, the result is quite disappointing.
I placed an order through Zara.com, order number 5383*65, and I’m extremely frustrated by the complete lack of transparency and customer service regarding its delivery status. There is no email confirmation, no contact number, and no clear tracking information provided on the website. When I log int...
My Zara order (tracking number 5363*55) has been stuck in shipping for over a month. At this point, it’s clear that the package is either lost or severely delayed. I have repeatedly contacted Zara’s online customer service, but instead of providing a real solution, they just keep stalling with gener...
I decided to cancel my Zara order (Order No: 5383*****95) after being unable to reach the assigned shipping company for over two and a half weeks. I informed Zara of my decision and was told that the order had been canceled. However, I never received any confirmation email to verify this cancellatio...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I placed an order on September 9th with order number 53800986450, and today I finally received it, only to find that Zara sent the completely wrong product. I immediately contacted Zara to request that they send the correct item and that I return the incorrect one. However, I was told that the produ...
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