I placed an order on September 9th with order number 53800986450, and today I finally received it, only to find that Zara sent the completely wrong product. I immediately contacted Zara to request that they send the correct item and that I return the incorrect one. However, I was told that the product I originally ordered is out of stock, even though it still shows as available online and in multiple stores. The item has also increased in price since I ordered it. When I asked why I had to reorder at the higher price, I received no real explanation—just apologies and no resolution. Zara didn’t even offer to let me exchange it in-store. I am deeply frustrated with the lack of customer service and transparency. This is a clear case of misleading customers and poor service. I expect Zara to resolve this immediately!
I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I made a purchase from Zara's online store with order number 52635932889, only to find that the product was defective. I tried to exchange the product at the store but was told that they could only take it back. I then reached out to Zara's customer service, where I was promised that a file would be...
I decided to cancel my Zara order (Order No: 5383*****95) after being unable to reach the assigned shipping company for over two and a half weeks. I informed Zara of my decision and was told that the order had been canceled. However, I never received any confirmation email to verify this cancellatio...
I've been a loyal Zara customer for years, never had an issue until recently. Usually, I bundle up my returns in one box, no problem. Until August 10t...
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