Last week, I purchased a set of three guest towels from the Zara Home store at Akasya Shopping Mall. The product still h...ad its tags attached, I had the original receipt, and I was well within the return period. Despite meeting all of the standard return requirements, my return request was completely
On March 16, 2026, I placed an online order from Zara Home that included multiple products, one of which was a room frag...rance. My order was delivered in two separate shipments, and the room fragrance arrived on March 19. However, when I opened and started using the product, I immediately realized th
On April 25, I purchased a product called an “ash wood stool” from the Zara Home category through the Zara online websit...e. I paid a total of approximately $167, including approximately $166 for the product itself and approximately $1 for shipping. The item was delivered to me in Çorum Merkez on Apri
On July 29, I placed an online order (No. 80096811877) from Zara Home, purchasing three items in total. Two of the liqui...d soap dispensers arrived defective — one had scratches, and the other had a pump that spun loosely without dispensing. I noticed the damage the same day I received the order. I c
On June 5, I placed an online order (No. 80096712047) through the Zara Home website. My order included two curtains, but... only one was delivered. I immediately contacted Zara Home customer service to report the missing item, but no solution was offered, and the issue remains unresolved. I paid a tot
On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in ...light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d
I placed an online order with Zara Home (Order No. 80095569649) for a mirror, but it was delivered to me with visible de...fects. I immediately took photos and sent them to Zara Home, and they confirmed that the product was indeed faulty. During the return process, I was offered two courier options: As
On July 21, I submitted a return request through Zara Home. Since then, no one has come to collect the product, and I ha...ve received no updates or confirmation about the process. A few days after submitting the request, I called customer service and was told that the delay was due to high demand but
On August 1, 2025, between 4:00 and 4:15 PM, I visited the Zara Home store at Akasya Shopping Mall and experienced one o...f the most disrespectful customer service encounters I’ve ever faced. Despite being a loyal Zara Home customer for years, I was treated with blatant rudeness—not just by one indivi
On July 8, 2025, I ordered a cotton Armut cushion seat from Zara Home. Due to its larger size, I even paid extra for shi...pping. The item finally arrived on July 16—but to my shock, it appeared to be a returned product from another customer. Although the box was sealed, the item inside had visible wea
I ordered two chandeliers from Zara Home on July 20. They were shipped on July 22 under order number 54252862462 and mar...ked as “out for delivery” by July 24 via a courier service called Bir Günde Kargo. However, it's now well past that date, and the chandeliers—each costing around ₺3,490—have still
I bought a soap dispenser from Zara Home expecting high quality, but I was completely let down. What started as a sleek ...bathroom accessory quickly turned into a rust-covered, barely functioning dispenser. It no longer pumps soap properly, and the finish is completely ruined. I chose Zara Home precis
I placed an order worth approximately ₺32,000 on the Zara Home mobile app under order number 80095882745. Around ₺22,000... of that was for a baby crib, while the remaining amount covered the mattress and decorative accessories. I also paid an additional ₺690 shipping fee. Despite the scale of the orde
On April 4, 2025, I purchased an oil and vinegar bottle set from a Zara store. I filled one of the bottles with vinegar ...and simply left it on my kitchen shelf. To my shock, the cork popped off on its own, and shortly after, the top part of the glass bottle cracked and broke completely. I didn’t even
I purchased a kitchen dish soap dispenser from Zara Home expecting quality and durability given the price I paid. Instea...d, I received a product that began to rust within a short time of use. The metal parts corroded, and the glass pump sections lost their original color, looking discolored and cheap
I placed an order with Zara Home and was shocked to receive it incomplete. Despite the package being delivered, some ite...ms were clearly missing. I immediately tried to get support through the app, only to discover the contact number listed is incorrect—it doesn’t even connect. I then turned to the W
I have been trying to purchase a bed frame from Zara for over a month and a half, and the experience has been a complete... disaster. My first order included another small item, which was delivered. However, the bed frame was mysteriously canceled without any notice. I waited all that time for nothing,
I placed an order for an accessory from Zara Home without even considering which shipping company they partnered with. I... assumed a brand like Zara Home would work with a reliable delivery service, but I was completely wrong. The delivery process has been a nightmare, and I deeply regret my purchase.
I purchased a liquid soap dispenser from Zara Home, but it turned out to be faulty. The pump nozzle does not work, makin...g it completely unusable. Unfortunately, during my recent move, I misplaced the receipt. When I took the defective product back to the store, they refused to exchange it, even tho
I placed an order with Zara Home online on 02.02.2025, with the order number 80083244879, for a roller blind. The order ...was delivered to me on 08.02.2025. Upon opening the package, I noticed that the connection parts were missing. Since Zara Home's customer service is closed on weekends, I was unabl
I purchased a sofa from Zara Home, which was delivered to me on January 8th. I decided to return it within 10 minutes of... receiving it and promptly generated a return code. However, no one has come to pick up the product, even though I paid a ₺700 shipping fee specifically for large item returns. Du
I purchased a bedspread and pillow from Zara Home and returned both via courier the day after receiving them. I received... an email confirming the refund for the pillow, but there was no mention of the bedspread, even though both items were in the same box. The 72-hour review period mentioned on their
I placed an order on the Zara Home app on January 1st at exactly 20:00, right when the sale started. I bought 8 medium p...lates, 8 bowls, and 2 deep plates to create a complete dinner set. To ensure I had all the matching pieces, I also ordered additional items through the website, in-store, and even
I placed an order from Zara Home, and for 16 days, they did not ship my product. After waiting for over two weeks, I not...iced that my order was suddenly canceled in the app, and a refund was processed—but with a deduction for shipping fees, even though I never received the item! To make things worse
