On June 5, I placed an online order (No. 80096712047) through the Zara Home website. My order included two curtains, but only one was delivered. I immediately contacted Zara Home customer service to report the missing item, but no solution was offered, and the issue remains unresolved.
I paid a total of ₺18,500 for this order via credit card, and this is the first time I have encountered such a problem with Zara Home. It is unacceptable to receive an incomplete order without any follow-up or resolution from the company.
I expect Zara Home to ship the missing curtain to me immediately without any additional cost and to ensure that such fulfillment errors do not happen again in the future.
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
I returned the items I purchased from Zara Home under order number 80091055675, which totaled ₺17,400. While part of the refund was processed, it’s no...
On September 26, 2025, I made a ₺4,460 purchase on Zara Home’s online store using my bank card. However, I can no longer find my order number — I only have the payment receipt. When I contacted customer service to check the status of my order, I was told that no such order exists in their system, an...
I ordered two chandeliers from Zara Home on July 20. They were shipped on July 22 under order number 54252862462 and marked as “out for delivery” by July 24 via a courier service called Bir Günde Kargo. However, it's now well past that date, and the chandeliers—each costing around ₺3,490—have still ...
On August 25, 2025, I placed an order through Zara Home’s online store (Order No: 80098020073). However, the placemat included in my order has still not been delivered. Since my order was incomplete, I contacted Zara Home customer service, and they informed me that a case had been opened regarding t...
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