I purchased a bedspread and pillow from Zara Home and returned both via courier the day after receiving them. I received an email confirming the refund for the pillow, but there was no mention of the bedspread, even though both items were in the same box. The 72-hour review period mentioned on their website has already passed, and I still haven’t received any updates or information about my refund. This lack of communication is extremely frustrating, and I feel ignored as a customer. Zara Home must resolve this immediately by processing the refund for the bedspread and improving their return process transparency. My order number is 5359*****27. I expect a prompt resolution and clear communication moving forward!
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
I returned some of the items I purchased online from the Zara app using return number 5306***52. Although the products were delivered on February 7, my refund has not been processed. Customer representatives say the return must be fully reviewed first. Zara’s website states that items sent via couri...
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
I returned an item from my Zara Home online order (order number 80062657032) on November 11 after it was delivered. Although the product has been received at their warehouse, no refund action has been taken. I’ve tried contacting customer service, but their phone number is not active, and they have...
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