On August 1, 2025, between 4:00 and 4:15 PM, I visited the Zara Home store at Akasya Shopping Mall and experienced one of the most disrespectful customer service encounters I’ve ever faced. Despite being a loyal Zara Home customer for years, I was treated with blatant rudeness—not just by one individual, but by nearly every staff member, including the store manager, cashier, and sales associates.
Their tone was unprofessional, their attitude dismissive, and their body language offensive. My young son and I were practically forced out of the store, with hand gestures and “go, go” motions as if we were unwelcome intruders. It was humiliating and infuriating to be treated this way by a brand I’ve supported for years.
Store management has a responsibility to train their staff to treat customers with basic courtesy and professionalism. I demand an immediate investigation into this incident and a formal apology. Zara Home must take responsibility and ensure their team never treats another customer this way again.
Dear Sir/Madam, On March 28, 2025, at around 8:18 PM, I had an extremely negative experience at the Zara store in Kentpark, and I would like to bring this to your attention. When I went to the store for a product exchange, I was informed that exchanges could only be made at a single women’s cashier....
I recently had a terrible experience at the Zara Hilltown store on January 19, 2023 at 21:24. I was shopping in the men's section and had a few questions about an outfit I wanted to buy. However, the staff at the checkout treated me in a very disrespectful and rude manner. When I asked if I could re...
On Tuesday, October 1, 2024, I purchased a pair of pants from Zara Home at Emaar Square Mall. The next day, I returned to exchange it for a larger size but was told I needed the receipt. When I returned today with the receipt, the store manager inspected the pants and claimed they were "dusty," insi...
On 23 August 2025, I had a very unpleasant experience at the Zara store located in Samsun Piazza Mall. I brought in a pair of trousers I had previously purchased, which became loose after wearing, along with a recently bought suit that I had only worn once but noticed a stitching defect. The staff m...
I visited the Zara Akbatı store on Monday, March 13, 2023, around 3:00 pm to return a bag. The staff refused to take the return, assuming the bag had been used. I explained that it was not used and requested they process the return. However, the employee refused in a harsh manner. When I mentioned t...
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