On March 16, 2026, I placed an online order from Zara Home that included multiple products, one of which was a room fragrance. My order was delivered in two separate shipments, and the room fragrance arrived on March 19. However, when I opened and started using the product, I immediately realized that the bottle had absolutely no scent at all. The fragrance does not spread into the room, and even when smelling the bottle closely, there is no detectable fragrance whatsoever.
On March 23, I reported the issue to customer service and was told that I would receive a callback, but nobody ever contacted me. I specifically explained that since I had already opened and used the product, and had also discarded the seal and packaging, I would not be able to repack and return it normally. Despite clearly explaining the situation, I still received no response or assistance.
Later, I also submitted the same complaint through the mobile application and mentioned that I had not received any callback regarding my previous request. Once again, there was absolutely no response from Zara Home.
Because this room fragrance product was completely scentless and unusable, I request a full refund in order to resolve the inconvenience and dissatisfaction I experienced.
My Zara Home online order numbered 80090052738 showed a delivery date of 03/11/2026. However, despite being at home that day, the package was never delivered to my address. Instead, without the product ever reaching me, the shipment appears to have been directly placed into a return process. Even th...
I placed an order on Zara Home's online store on November 12, 2024, and I still have not received the product. Despite multiple attempts to find information, there’s no clear update on the status of my order. The tracking number provided is inactive, and I was told the items had been shipped from th...
I placed an order for children’s products through the Zara Home app. At the time of purchase, it clearly stated that my items would be delivered on March 24. However, as of today, March 27, my order has not even been shipped. When I contacted customer service regarding the delay, I was simply told ...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
On March 13, 2026, I placed an order through the Zara Home mobile app. My order was shipped via “Bir Günde Kargo,” and after showing as “out for delivery” for several days under tracking number 80109253563, it was marked as delivered in the system on March 16, 2026. However, I did not receive the pr...
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