On July 21, I submitted a return request through Zara Home. Since then, no one has come to collect the product, and I have received no updates or confirmation about the process. A few days after submitting the request, I called customer service and was told that the delay was due to high demand but that the pickup would definitely happen. I asked if I could return the item by shipping it myself, but I was informed that the system only allows pickups from the address. They mentioned that I would be given a return code, which must be used on the same day, and if not, I would have to call again. I agreed to wait a few more days for pickup, but no one has contacted me or come to collect the item.
When I tried calling customer service again, I found the line constantly busy. This is no longer a coincidence—it feels like calls are being intentionally blocked. Why is there only an address pickup option? Why is it taking so long for someone to come for the return? And why is there no accessible customer service channel? I demand immediate collection of my product and a clear, timely update on my return process.
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I purchased a sofa from Zara Home, which was delivered to me on January 8th. I decided to return it within 10 minutes of receiving it and promptly generated a return code. However, no one has come to pick up the product, even though I paid a ₺700 shipping fee specifically for large item returns. Du...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
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