Zara Home Delayed Pickup for Sofa Return Despite Immediate Request

On July 21, I submitted a return request through Zara Home. Since then, no one has come to collect the product, and I have received no updates or confirmation about the process. A few days after submitting the request, I called customer service and was told that the delay was due to high demand but ...

I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...

On July 8, 2025, I ordered a cotton Armut cushion seat from Zara Home. Due to its larger size, I even paid extra for shipping. The item finally arrived on July 16—but to my shock, it appeared to be a returned product from another customer. Although the box was sealed, the item inside had visible wea...

I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notif...