Zara Home Delayed Pickup for Sofa Return Despite Immediate Request

I purchased a sofa from Zara Home, which was delivered to me on January 8th. I decided to return it within 10 minutes of receiving it and promptly generated a return code. However, no one has come to pick up the product, even though I paid a ₺700 shipping fee specifically for large item returns.

Due to the size of the sofa, I cannot transport it to the store myself, leaving me stuck with an item I don’t want. I’ve called customer service five times, but all I hear is, "We’ve forwarded this to the higher department," with no action taken.

Zara Home, this level of service is unacceptable. I request an immediate resolution—either arrange for the sofa to be picked up or provide clear instructions on completing the return. Stop making this process unnecessarily difficult.