I Received a Used Zara Home Armut Cushion and Still Wait for My Refund After 2 Weeks

On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d...

I purchased a sofa from Zara Home, which was delivered to me on January 8th. I decided to return it within 10 minutes of receiving it and promptly generated a return code. However, no one has come to pick up the product, even though I paid a ₺700 shipping fee specifically for large item returns. Du...

On July 21, I submitted a return request through Zara Home. Since then, no one has come to collect the product, and I have received no updates or confirmation about the process. A few days after submitting the request, I called customer service and was told that the delay was due to high demand but ...

I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...

On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...