Amazon Failed to Deliver My Order and Refuses to Cancel It

On November 6, 2026, I placed an order for a Canon 3470 printer through Amazon and paid for it in full. The estimated delivery date provided for my order was November 10, 2026, but the product was not delivered on that date. As of November 12, 2026, I still have not received my order, and the tracking page in my account only states that delivery is expected sometime today.

I have contacted Amazon repeatedly by phone and email to ask about the status of my shipment. Each time, I have received different excuses and vague estimates, with customer service representatives admitting that they cannot provide any definite information. Despite explicitly requesting that my order be canceled, they are now asking me to call again on November 13, 2026, seemingly just to delay the matter further.

I am extremely disappointed by the careless and evasive way Amazon's customer service team in Turkey has handled this situation. I expected much better from a global company like Amazon.

I demand the immediate cancellation of my order (407-2745503-5917907) and a full refund of the amount I paid as soon as possible.