I placed an order on the Zara Home app on January 1st at exactly 20:00, right when the sale started. I bought 8 medium plates, 8 bowls, and 2 deep plates to create a complete dinner set. To ensure I had all the matching pieces, I also ordered additional items through the website, in-store, and even from London with the help of friends. However, by January 17, my app order still hadn’t arrived, so I contacted support—only to receive an email saying, "We can't ship your items." Now, only three medium plates are being prepared, making it impossible to complete my set. Why allow orders if you won’t fulfill them? This experience has completely shattered my trust in Zara Home. I expect a proper resolution immediately!
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled w...
I want to share my frustrating experience with an online order from Zara Home, particularly for those considering purchasing. My complaint below reflects issues I couldn’t even submit directly, as Zara Home’s complaint unit has been closed, and emails to their provided contact are undeliverable. Or...
I placed an order through the Zara online app, and since March 6, the status has been stuck on "shipped". The estimated delivery date was March 10, yet today is March 19, and I still have not received my order. I've tried reaching out via WhatsApp and in-store, but there is no response. Since Zara ...
I placed an online order for a pair of shoes from Zara 8 days ago, and the order still hasn’t been processed. I specifically ordered it to wear for an important event this evening, and now that’s no longer possible. I contacted Zara customer service yesterday to check on the status, and the respons...
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