On November 1, 2025, at 9:48 PM, I made a purchase of $5 using my Tosla card through Supercell’s official website on my Android device. During the purchase, I bought both the Gold Pass and a special offer priced at $5. However, after the payment was completed, neither the Gold Pass nor the offer was added to my account. I also did not receive any refund for the transaction.
The receipt for the purchase includes the transaction number 133896450. I contacted Supercell customer support to resolve the issue, but I did not receive a satisfactory response. This is the first time I’ve encountered such a problem.
I request a refund of the amount I paid.
On November 1, 2025, I purchased the Gold Pass and an additional $1 in-game item for Clash of Clans through the Supercell Store using my Tosla physical card from Balıkesir. A total of $5 was charged to my card (receipt/transaction number: 133896450). The payment was made through my Clash of Clans ac...
Today around noon, I purchased a Pro Pass in Brawl Stars using my Tosla virtual card for approximately $9. The payment was successfully deducted from my account, but the Pro Pass ticket was not added to my game account. After noticing the issue, I contacted both Tosla and the in-game support team. ...
Hello, on October 26, 2025 at 11:00 PM, I made an in-game purchase through the Supercell website using my iyzico card. The amount of $29 was charged to my account, but the purchase did not go through. Although the money was taken from my card, the transaction was never completed. I called customer ...
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