Wix cancelled my premium plan without warning — how can I get my money back?

If Wix cancelled your Premium plan without warning, you should first log into your Wix account, go to Billing & Payments → Premium Subscriptions, and cancel the auto-renewal.

According to Wix’s policy, new Premium or Studio plans are eligible for a full refund if cancelled within 14 days of purchase.

If you purchased more than 14 days ago, refunds are generally not provided, though you may still contact Wix support, highlight the unexpected cancellation and request an exception—include purchase details and the cancellation notice.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.