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Wix Email Cancellation Problem, Price Hikes & No Solutions

March 21, 2024 1:34 AM233

I've purchased two sets of "corporate email" services, each consisting of two emails, at different times through wix.com. Subsequently, I applied for cancellation of the first service, clearly stating in my application that I only wanted to cancel the first service. However, I later learned that all my email accounts had been canceled due to system reasons, and I was informed that this action was irreversible and could not be compensated for. They suggested that I re-purchase the service, but I couldn't repurchase it through the system; I was only allowed to renew the canceled subscription, forcing me to purchase four emails instead of the two I needed. Furthermore, even if I accepted this, I couldn't use the discount code I had previously obtained. When I attempted to repurchase the service, which I had previously acquired for a total of ₺1,908, I was asked to pay an astronomical price of ₺6,200. Customer service acknowledged that I was right and promised to escalate the issue to the relevant team, but if I hadn't followed up with them after five days, I wouldn't have received any response. Now, I've been informed that I can't repurchase the service from them because my account has been directly transferred to Google, and I'll now be "charged" by Google. Whether it's the wrongful cancellation of my subscription by Wix, the failure of customer service to provide a solution, their attempt to resell me the service at an exorbitant price, or the loss of time and business for my operation during this period, it's truly unbelievable. It's incomprehensible that a company as international and corporate as Wix would cause me such distress due to their own systemic errors and then exhibit a punitive attitude rather than rectifying their mistakes.

March 25, 2024 7:11 PM (4 days after complaint)

Hello Mehmet K., We are pleased to inform you that your request has been received and we will contact you as soon as possible via the email address associated with your Wix account to provide support. Thank you for your understanding and patience while we investigate the matter for you. Best regards, Wix Support Team

Mehmet
April 17, 2024 4:02 PM

Three weeks have passed since this comment, and they have not responded. Unfortunately, misleading and irresponsible customer relations continue. It is truly surprising behavior for such a corporate company.

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