I subscribed to the Wix Premium Yearly Plan 183 days ago, intending to create and maintain my website. Unfortunately, I've encountered persistent issues editing my site, rendering it unusable for me. Consequently, I sought to cancel my remaining membership and receive a partial refund to reflect the time and services unused. Despite multiple attempts—four, to be precise—Wix has consistently rejected my refund requests. This refusal to accommodate a reasonable request reflects poorly on Wix's customer service and policies. As a paying customer, I expected better treatment and flexibility, especially given the circumstances. Regrettably, Wix's rigid stance has left me dissatisfied and disinclined to continue using their services. Furthermore, I cannot in good conscience recommend Wix to others, knowing they may encounter similar difficulties and be met with inflexible policies. I urge Wix to reconsider its approach to customer refunds and strive for greater fairness and understanding. Until then, I'll be exploring alternative platforms for my website needs, ones that prioritize customer satisfaction and support. Disappointed and disillusioned, I will not be returning to Wix anytime soon.
I decided to try out Wix and made a purchase on the platform. However, within the same day, I realized that the templates were problematic and the overall user experience was confusing. Due to these issues, I immediately canceled my subscription, including the domain. Despite canceling everything o...
I purchased a Premium subscription through Wix, and during the checkout process, the platform forced me to purchase an email plan. When I attempted to proceed with the email setup, the page failed to load. After contacting the help center, they instructed me to manually upload the email separately, ...
I created a website through Wix.com, hoping to streamline my business with their online appointment feature. I followed every setup instruction to the letter, but the booking system simply doesn't work. My clients are unable to schedule appointments online, and this is directly impacting my business...
When I logged into my Wix Premium site, I realized that 11 domains had been purchased using my credit cards from my account. On March 18, 2023, all of these purchases were made back to back. I immediately contacted customer service, hoping that they could support me in resolving the problem. Unfortu...
I created a site by purchasing the Premium package from Wix. The site I created was an e-commerce store and the site was activated. I spent a considerable amount of time setting it up, customizing the store, and uploading products. Everything seemed fine until I received an email from Wix 3 days lat...
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